Your own virtual office

FAQs

What exactly do you do?
Simply put, we answer your calls for you, when you cannot, we supply you with a dedicated telephone number, which you can advertise on your company stationery and to your customers. With our extensive knowledge of the industry we will answer as many questions as possible, take a message for you and/or we can screen your calls,

How does it work?
We provide you with a dedicated phone number for your business. When your caller telephones your business, the call is seamlessly diverted to Energy PA where we will deal with the call as per your instructions.

Are you able to capture specific information from my callers?
We are happy to capture and relay any information that you wish. We have extensive knowledge of HIP´s, Pack Providers, Business Exchanges, Panel Managers, EPC´s and HCR´s we are also happy to follow any reasonable script and/or questions.

What does it cost?
Our pricing plans start at just £55 per month and can be tailored to suit each specific client´s requirements.

Are there any set up fees?
No. Set up is entirely free. We´re confident that once you have tried the service you will want to keep it and we can simply continue the service without interruption.

How do I divert my calls?
There is no need to divert your calls, we provide you with your own dedicated number when you start to work with us your Account Manager will get you up and running in minutes.

Can you screen sales calls?
Yes, we offer this service free of charge.

How & when do I receive my messages?
We will email you your messages as soon as we take them. If you wish, we can also send you the messages via SMS (text) to your mobile. Also, you´re more than welcome to phone into Energy PA to check for any messages, as often as you like.

Can I put more than one company through Energy PA ?
Yes.

Can you receive faxes on my behalf?
Yes. We are happy to provide you with a fax number. We will then email your faxes directly to you.

Can I change my plan from month to month?
Yes, just let us know.

How long do I need to sign up for?
We ask for just 90 days notice, if you wish to leave, thus enabling us to ensure appropriate staffing levels.

How do you know the calls are for my company?
You will be given a line, straight into our offices, dedicated to you. That number is unique to your company so any calls that come through on that line are presented to your Energy PA

What hours are you able to take my calls?
Our normal hours are 8.30am to 6.00pm Monday to Friday but if you have any special requirements beyond this, please let us know and we will do our utmost to adapt to your needs.

Do you offer an out-of-hours service?
We offer a voicemail service where any messages we receive for you outside hours will be emailed to you - so you can pick them up wherever you are.

What happens if more than one call comes in at once for me?
Not a problem. They will be answered in the normal way.

How do you greet my callers?
"Good Morning/Afternoon, "Energy PA", how can I help you"…

How will you understand my business sufficiently to give the right impression to callers?
Our team have been involved with the EPC and HI market for an extensive period, thus giving them the advantage of understanding the industry and its involvement.

I currently divert to my mobile - what is the advantage of using this service?
We offer you a constant service without interruption from passers-by, compromise of network service, noise, interference or worst of all the times when you are in a meeting and have to send callers to voicemail. With Energy PA, your calls will always be answered by a professional receptionist.

I´m a small business so how can I justify costs?
What is the cost of a single lost customer to your business? Our prices start from just £55 per month, if we can prevent one customer from calling the next company, our service is already generating a profit.

I already have a receptionist, why would I need another one?
We can cover times when you have heavy phone traffic. We are never on holiday, sick-leave or late for work and are more than happy to act as a back-up to your existing staffing cover.

How quickly can you set up a service for me?
We normally ask for 24 hours, however, if it is extremely urgent, we will do our very best to be fully operational within the hour.

What do I have to do to register for the service?
Our registration process takes only a few moments Call our Sales Team now on 0844 4128 892 or contact us via contact form.